Aid
Frequently Asked Questions
If you cannot find the answer to your question in this section, you can contact our customer service at the following address customercare@elisabettafranchi.com , or you can call the number (+39) 041 8380061 Our team is at your disposal from Monday to Sunday, 9.00 -13.00 / 14.00- 18.00 (Rome/Paris/Berlin time zone: GMT +1).
Yes, we work with Olva Courier as our logistics provider and with that we can cover all of Peru.
No, for now we only cover the Peruvian territory.
It is possible to cancel an order before it has been shipped by contacting Customer Service directly at (+51) 946 589 232 or by sending an email to the address: sandrabohorquez@outlook.com.
Once the order is cancelled, we will proceed with the refund.
It is not possible to modify an order. A total cancellation of an order can be made as long as it is in process.
To check if it is still possible to cancel your order, you must contact our Customer Service at (+51) 946 589 232 or by sending an email to the address: sandrabohorquez@outlook.com.